returns and exchanges
If something is not quite what you had imagined, we are happy to offer an exchange or credit note, provided that the item is in its original condition; unwashed, unworn and unused and within 14 days of receipt.
Returns may be made in person or by post. Return postage will be at the customer’s expense. We recommend that you return the item using registered mail as the maker is not liable for the loss of an item being returned. If the item(s) received are faulty the maker will cover all postage costs.
Please contact us by email to organise a return. This must be done prior to postage of the item.
*please note there will be no return or exchange offered on sale items.
If you would like to exchange an item please contact us by email or phone. The original item must first be returned as per the details above. Once the original item has been received the new choice can be collected from in store or posted at the customer’s expense.
If the exchanged item is of lesser value than the original purchase, the difference will be made up in the form of a credit note. The credit note can be used either in store or online. Credit notes are valid for 6 months.
If you cannot decide on a replacement straight away, we are happy to offer you a credit note of the total value of the purchase, minus the postage costs. Credit notes are valid for 6 months.
A refund will only be given if the item is faulty. The item must first be returned as outlined above. In this instance we will cover postage costs. Please contact us by email or phone to organise pre-paid postage.
e : firstname.lastname@example.org or p : 0431 174 718